Appeals Policy

We provide a formal route for learners who would like to appeal against an assessment decision. All learners are assessed against the relevant Awarding Organisation (‘AO’) criteria, where applicable. Assessment decisions are made by Assessors who have a recognised Assessor qualification.

Areas for Appeal

Our Appeals Policy enables learners in certain situations to make a formal appeal against an assessment decision relating to:

1. the AO External Quality Assurer’s decision on any element of assessment that differs to the Assessor’s or Internal Quality Assurer’s decision (for example, if an internal assessment has been marked by the centre Assessor as achieved but the External Quality Assurer disagrees with this decision).
2. an application for a reasonable adjustment.
3. an assessment decision we make.

Appeals Process

Stage 1

The learner should discuss on the day they receive the assessment decision their intention to appeal that decision with the Assessor responsible for informing the learner of that decision. If the learner is dissatisfied with the outcome of this discussion, the learner should complete the Appeals application form and submit this to [email protected] or by post to: Internal Quality Assurer, TRAINFITNESS, 128 City Road, London, EC1V 2NX. The learner must submit this form within five days of the date of the assessment decision and include with it any supporting evidence (see Additional Notes below). An appeal received after this time will not be heard.

Stage 2

Once received by us, an Internal Quality Assurer will investigate the appeal and respond in writing to the learner with a decision within 20 working days of receipt of the form. If the learner is dissatisfied with the Internal Quality Assurer’s decision, the learner can make a complaint directly to the AO.

Additional Notes

1. It is not possible to investigate an appeal without impartial evidence; therefore, an appeal against an assessment decision about a practical assessment based solely on the learner’s disagreement with that decision will only be considered when accompanied by a video recording of that practical assessment.
2. The learner has the right to video any aspect of their practical assessment using their own video recording equipment, provided it does not interfere with the assessment process, other learners, or the Assessor’s ability to carry out their role(s).
3. It is the responsibility of the learner to arrange a video operator.
4. Prior to the assessment date and so that a decision can be made about deferral, it is the responsibility of the learner to notify us of any medical problem which may adversely affect their performance in the assessment process.