Malpractice, Maladministration & Misconduct

We will investigate instances of alleged or suspected malpractice, maladministration or misconduct and will take appropriate action where required to maintain the integrity of the qualifications we deliver.

Malpractice is defined as any deliberate activity, neglect, default or other practice that compromises the integrity of the assessment process, and/or the validity of certificates.

Maladministration is any activity, neglect, default or other practice that results in the centre not complying with the specified requirements for delivery of qualifications.

Should alleged malpractice/maladministration arise on the part of learners, centre staff or others involved in providing an awarding organisation qualification, we will report it immediately to the awarding organisation and investigate and record full details of the nature of the suspected malpractice/maladministration issue, including personnel involved and any action taken.

In the event of learner misconduct, we reserve the right to cancel the offending learner’s enrolment. No refund will be granted and the obligation to pay any outstanding amounts will not be cancelled. Examples of learner misconduct include non-compliance with the rules of conduct during an assessment and the replication of another learner’s assessment work. Both learners could be at fault if the copying is conducted with the knowledge of the learner whose work is being copied.