Refund & Cancellation Policy

  

Products

Products are defined as goods sold by Train Fitness International Limited (‘TFI’, ‘Us’, ‘We’, or ‘Our’) and by TFI on behalf of other third party sellers who advertise on Our site. For the avoidance of doubt, courses are not included in the definition of Products: they are included in the definition of Course Materials. The Refund/Cancellation policy for Products does not apply to courses. For information about courses, please see the section below titled ‘Course Materials’.

You may return any Products you have purchased within 14 days of delivery for any reason (including if you simply change your mind). To do so you must notify Us in writing or other durable medium (including e-mail) within those 14 days. In circumstances where We have not received your notification, you will be required to provide evidence. You are therefore required to retain evidence of dispatch such as recorded delivery if sending your notification by post or a read receipt if sent by e-mail. You will then be entitled to a refund from TFI, which will be paid as soon as possible, but in any event within 30 days of Us receiving the returned Products. You must arrange for and pay the costs of returning the Products to TFI. While in your possession, you must keep any Products you intend to return to Us in good condition. The rights referred to in this paragraph do not apply where:

  • before the end of the 14 day period you have enjoyed the benefit of the Product and for that reason it cannot be returned and re-sold;
  • the Product consists of audio or video recordings or computer software and the sealed packaging has been opened or damaged by you.

  

If:

  • the Product delivered is not what you ordered (and the sealed packaging has not been opened);
  • or

  • the Product delivered is not of a satisfactory quality as required by the Sale of Goods Act 1979.

We will refund to you the price paid and your reasonable costs of returning the Product. Please e-mail Us at [email protected] stating your order number (Cart ID).

  

Course Materials

Course Materials are defined as digital content and/or learning services relating to the course/s on which you have Enrolled. For the avoidance of doubt, the Refund/Cancellation policy for Course Materials applies to courses.

When your Application has been accepted by Us (‘Enrolled’ or ‘Enrolment’) you will be granted access to the Course Materials. By accessing the Course Materials you are giving your express consent for Our service to you to commence immediately and you acknowledge that you will immediately lose the right to cancel your Enrolment.

On condition that you have not accessed the Course Materials you may withdraw from a course or any reason (including if you simply change your mind) within 14 days of Our the date of Enrolment. Your ability to withdraw from a course expires after this period or on the date within this period that you access the Course Materials, as more particularly described below. To withdraw, you must notify Us in writing using the cancellation form here or on other durable and recordable medium (including e-mail) within those 14 days. In circumstances where We have not received your cancellation notification, you will be required to provide evidence. You are therefore required to retain evidence of dispatch such as recorded delivery if sending your notification by post or a read receipt if sent by e-mail. You will then be entitled to a full refund from TFI in respect of the Course Fees received by Us for the course you have withdrawn from. This will be paid as soon as possible, but in any event within 14 days of receipt of your cancellation notification. In such instances you will be responsible for any costs incurred by Us such as bank fees, transfer charges or merchant service charges from processing/receiving your payment of the Course Fees and or refunding the Course Fees.

The right to withdraw within 14 days of the date of Enrolment does not apply once you access any part of the Course Materials (including the introductory module) or area of the website that is only available to Enrolled students. You agree and understand that your cancellation rights will end on the expiry of 14 days from the date of Enrolment or as soon as you access the Course Materials or any area of the website that is only available to Enrolled students (whichever is the first to occur).

Following the expiration of 14 days from the date Our of Enrolment or the date within this 14-day period that you access the Course Materials, no refunds under any circumstances (including but not limited to pregnancy, illness, injury, relocation or any other change in personal circumstances) will be given and the obligation to make outstanding payments, whether or not they have yet fallen due, will not be cancelled. The facility of paying the Course Fees by instalments is offered to assist you spread your expenditure only. If you Enrol on a course consisting of two or more modules, commencement of the first module is deemed commencement of the whole course and you will be responsible for full payment of the Course Fees.

In any case where you Enrol on two or more separate courses at the same time and for each course you receive a discounted price, if you request to cancel one of the courses and are eligible to do so, you will be refunded any amount you have paid for that course up to the date of cancellation. You understand that the discounted price you received for each course will no longer apply and you will remain liable for the applicable full price of the remaining course/s. You agree to pay immediately the difference between the discounted price and applicable full price of the remaining course/s. In the event you do not make such payment your access to the Course Materials for the remaining course/s will be denied. Under these circumstances TFI will no longer be under any obligation to you. No refund will be given of the initial deposit/s or any payments made up to the date of breach. All outstanding payments (including those that have not yet fallen due) will become payable immediately by you and TFI will take any action required to reclaim such outstanding payments plus any fees related to your default charged to TFI by third parties (including chargeback fees levied by your credit card company for retrieving payments you have made to Us).

When you are paying the Course Fees by instalments, access will only be given to the Course Materials on condition that all due instalment payments have been made to date in accordance with the payment schedule. If for any reason payments as outlined in any payment schedule are not received by TFI (or Our agent) or any payment is returned, refunded or retrieved by you, your credit card company or the entity through which you have arranged finance, your access to the Course Materials will be denied. Under these circumstances TFI will no longer be under any obligation to you. No refund will be given of the initial deposit or any payments made up to the date you breach the payment schedule. All outstanding payments (including those that have not yet fallen due) will become payable immediately by you and TFI will take any action required to reclaim such outstanding payments plus any fees related to your default charged to TFI by third parties (including chargeback fees levied by your credit card company for retrieving payments you have made to Us).

To cancel a credit agreement with TFI (as opposed to a credit agreement with a third party lender), you must notify TFI in writing using the cancellation form here or on other durable and recordable medium (including e-mail) within 14 days of the date of Enrolment. If you enter into a credit agreement with an approved third-party lender, they will provide you with a copy of the credit agreement, and instructions on how to cancel it with them, including a cancellation form. Cancellation of a credit agreement with an approved third-party lender is also only possible if the cancellation request is received by them within 14 days of the date of Enrolment. In circumstances where you have accessed the Course Materials relating to a particular course and you cancel the credit agreement within 14 days of the date of Enrolment, you will become responsible for full payment of the relevant Course Fees immediately and in their entirety and will lose the ability to pay by instalments. Withdrawing from the credit agreement does not cancel your contract for the purchase of the Course Materials. You agree and understand that your right to cancel your credit agreement will end on the expiry of 14 days from the date of Enrolment.

From time to time TFI will run promotional offers. You accept that TFI will not refund to you any difference in Course Fees (whether paid or due to be paid by you or on your behalf) and those advertised in any promotional offer.