Delivery Policy

Products

Products are defined as goods sold by us on our site. Courses are not included in the definition of Products, and our Delivery Policy for Products does not apply to Courses. The Delivery Policy for Courses can be found below in the section titled ‘Courses’.

When your Product order (‘Product Order’) has been accepted by us, we will confirm acceptance to you by online electronic means (‘Confirmation’) to the e-mail address you have given us on ordering. The Product Order will then be fulfilled by the date set out in the Confirmation. Product Orders are normally processed and shipped the next working day (‘Shipment Date’). Product Orders within the UK will normally be received 1 to 3 working days from the Shipment Date. Product Orders to be delivered to an address outside the UK will normally be received 3 to 10 working days from the Shipment Date.

Product Orders are normally despatched by Royal Mail. If you would like to have your Product Order shipped by any other method, including FedEx or DHL, please contact [email protected] for pricing prior to placing your Product Order.

Courses

A Course is defined as digital content and the related learning services provided by us (‘Course’). You receive immediate access to a Course upon purchase.

Rev: Jan 2026