Malpractice & Maladministration Policy

We will investigate instances of alleged or suspected malpractice and maladministration and will take appropriate action where required to maintain the integrity of the qualifications we deliver.

Malpractice is defined as any deliberate activity that compromises the integrity of the assessment process, and/or the validity of the certificates issued. Examples of malpractice include but are not limited to cheating, impersonation, collusion, fabrication/falsification and plagiarism. Both learners could be at fault if the copying is conducted with the knowledge of the learner whose work is being copied.

Maladministration is defined as any activity that results in us not complying with the specified requirements for the delivery of a qualification.

Should alleged malpractice arise on the part of a learner, we will report it to the awarding organisation and investigate and record details of the nature of the suspected malpractice issue, including any action taken.

In the event the allegation of malpractice is upheld, the learner’s assessment will be cancelled and the outcome/achievement rescinded. We further reserve the right to cancel the learner’s enrolment at which time we will no longer be under any obligation to the learner; no refund will be granted; and the obligation to pay any outstanding amounts will not be cancelled.

Version: MAL-26 | Rev: Jan 2026